Contact OVALO support
Email yunbo@vitalrhythmai.com with a short description of the issue. For account-specific help, write from the email associated with your OVALO account. Please do not send passwords, one-time codes or unnecessary health information.
请发送邮件至 yunbo@vitalrhythmai.com。账户相关问题请尽量使用注册邮箱联系，请勿发送密码、验证码或非必要健康信息。
App and analysis support
Include your device model, iOS version, app version and the step where the issue occurred.
Data and account requests
Use the subject “OVALO Privacy Request” for access, correction, export or deletion requests.
Clubs, events and technology
Tell us about your organization, sport, intended use and preferred contact method.
Verification inquiries
Contact Vital Rhythm.AI for legal-entity, domain and developer-program verification matters.
Quick troubleshooting
- Confirm that your device has a stable network connection.
- Update iOS and OVALO to the latest version available to you.
- Close and reopen OVALO, then retry the action once.
- Check camera, microphone, photo-library or Apple Health access in iOS Settings when relevant.
- If a video is processing, keep the original file and allow the report time to complete before re-uploading.
- If the problem remains, email support with the exact on-screen message and approximate time.
如问题仍存在，请提供设备型号、iOS 版本、App 版本、操作步骤、错误提示和大致发生时间，便于我们定位。
Account and data requests
To request access, correction, export or deletion of your OVALO account or training information, email yunbo@vitalrhythmai.com from the address associated with the account. State the request clearly. We may ask for reasonable verification before acting to prevent unauthorized access or deletion.
You can separately control camera, microphone, photo-library and Apple Health permissions from iOS Settings. Removing a device permission stops future access through that permission but does not by itself delete information you previously submitted.
如需访问、更正、导出或删除账户与训练数据，请使用注册邮箱联系。关闭系统权限会停止后续访问，但不会自动删除此前已提交的信息。
Frequently asked questions
Why does OVALO need camera access?
The camera captures movement for recording, pose analysis and live training guidance. You choose when to start a camera feature and can change permission in iOS Settings.
Why is microphone access requested?
Audio supports recorded training context and voice interaction in live coaching. OVALO does not activate the microphone without a product action and iOS permission.
Is Apple Health required?
No. Apple Health is optional. If connected, selected permission-based data can provide additional activity, recovery or wellness context. Core video training features remain separate.
Why is my training report still processing?
Processing time varies with video length, file format, network conditions and current system load. Keep the original video. If the status does not change after a reasonable period, contact support with the approximate upload time.
Can OVALO diagnose an injury?
No. OVALO provides movement-training and wellness information, not medical diagnosis or treatment. Consult an appropriate professional for pain, injury or medical concerns.
How can I delete my account or training data?
Email yunbo@vitalrhythmai.com from your account email with the subject “OVALO Privacy Request” and state whether you want specific training data or the full account deleted. We will verify the request before completing it.
Who operates OVALO?
OVALO is operated by 深圳市生命律动科技有限公司 (Shenzhen Life Rhythm Technology Co., Ltd), also known as Vital Rhythm.AI, based in Shenzhen, China.
Training safety
Use enough space, suitable equipment and appropriate supervision for your skill level. Follow facility rules and warm up appropriately. Stop if you experience pain, dizziness, shortness of breath or other concerning symptoms. OVALO feedback is automated training information and does not replace a qualified coach, medical professional or emergency service.
Company information
深圳市生命律动科技有限公司
Shenzhen Life Rhythm Technology Co., Ltd
Product brand: OVALO
Official website: https://vitalrhythmai.com
Email: yunbo@vitalrhythmai.com